Frequently Asked Questions

  • Laybuy is a payment option that lets you receive your online purchase NOW and spread the total cost over 6 weekly automatic payments INTEREST FREE!

  • Just continue to the online checkout and select Laybuy as your payment option. Follow the steps to create your account and complete your purchase. Alternatively you can visit to create your Laybuy account first before you start shopping.

  • Yes! Laybuy payment is available in all Number One Shoes, Hannahs and Hush Puppies stores. You will need to download and set up the Laybuy app on your mobile device in order to pay by Laybuy in store. You will find the Laybuy app on the App Store and on Google Play.

  • Any NZ resident over 18 with a current debit or credit card.

  • Your limit is assigned by Laybuy through their instant credit check upon sign up. If you don’t have a credit score, Laybuy will assign you with $120. No extra information about you is required!

  • A late fee of $10 will be applied to your Laybuy account 24 hours after a missed payment.

  • You can spend more than your assigned limit, the excess will be added to your first payment.

  • Yes, you can return your order for a refund or exchange at any Number One Shoes, Hannahs or Hush Puppies store (excluding Hannahs Mt Wellington outlet store).

  • All orders paid for by Laybuy may be returned to any Number One Shoes, Hannahs or Hush Puppies store or our webstore. Once we've received and processed your return, Laybuy will refund you the full amount for the returned item(s) and cancel or adjust your payment schedule accordingly.

  • Yes we can exchange your order. Laybuy exchanges can be taken to any Number One Shoes, Hannahs or Hush Puppies store (excluding Hannahs Mt Wellington outlet store) or can be couriered to the Webstore. Courier fees are non-refundable, however exchange pairs will be sent out free of charge. The standard returns policy conditions apply.

    If your Laybuy exchange requires a size swap for the same style then this will be processed as a standard exchange.

    If you are wishing to exchange for a different style then we will process a Laybuy refund on the items returned and you will need to re-purchase the exchange pair via our website.

    If you are returning your item(s) for an exchange, we are happy to honour any special price offers paid the first time round. Exchange pairs are sent back to you free of charge. If you are required to re-purchase your exchange pair via the website then we will match the free shipping offered on all exchanges. Just contact our customer care team to assist you with this at

  • No. Unfortunately we are not able to process Laybuy orders over the phone at the moment as it requires you to log into your personal Laybuy account. This feature may be enabled in the future.

  • No. You cannot part pay by Gift Card and pay the remainder via Laybuy. Laybuy is currently a standalone payment method but this feature may be enabled in the future.

  • Yes, you can use your online discount code on your Laybuy purchase. As per any other payment method you must apply your discount code before you click the ‘Pay by LayBuy’ button.

  • No. Unfortunately we can’t amend orders after they have been placed. If you forget to apply your discount code you will either have to request to cancel your order and place it again or, you will need to wait and use your discount code on your next order.

    Please note we aim to pack and dispatch orders as quickly as possible. We can’t guarantee that we will be able to cancel your order if your order has already started processing.